RealPrize Casino Responsible Gambling

At RealPrize we care about player safety and responsible play. We want everyone to enjoy our site in a way that stays fun and under control. This page explains the tools and support we offer so you can manage your account activity, recognise risky behaviour, and get help if gambling stops being recreational.

Our player protection principles

We promote responsible gambling by prioritising clear information, simple controls, and timely support. We encourage players to set limits, take breaks, and contact us if they feel their play is becoming problematic. Our team reviews accounts where behaviour suggests harm and will work with you to put protective measures in place.

Activity-control tools

You can manage your play through several practical controls in your account. These include setting deposit limits, using loss or session limits, and requesting a temporary account break. To change settings, visit your account limits page or contact [email protected] for assistance.

Deposit limits and loss limits

Deposit limits let you cap how much you add to your account over set periods - daily, weekly or monthly. Loss limits help you control how much you risk over the same time frames. We recommend choosing limits that match your entertainment budget and reviewing them regularly. If you need help lowering or removing limits, contact our support team.

Time limits and short breaks

Short time-outs are useful when you want to pause activity for a few days or weeks. You can set session reminders and enforce cooling-off periods to reduce impulsive play. Taking regular breaks is a straightforward way to keep play in check and reassess your approach.

Self-exclusion

If you need a longer break, self-exclusion is available. This prevents access to your account for a chosen period and can include blocking promotional contact. To request self-exclusion or learn about the process, contact [email protected]. We respect all requests and will follow up with clear steps to complete the exclusion.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than planned, borrowing to play, or neglecting work and relationships. If you or someone you know shows these signs, it may be time to use controls or seek external support.

Tips for maintaining control

Set a strict budget before you play and never deposit money you cannot afford to lose. Use the available deposit and loss limits, take regular breaks, and avoid gambling when stressed or under the influence. Keep limits low and review them only when you feel fully comfortable.

Professional help and support organisations

If you need more support than our tools provide, please contact local health services or a professional support organisation in your area. They can offer confidential advice, counselling, and treatment options. For help from our side, reach out to [email protected] and we will work with you to apply suitable safeguards.