User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you create an account, use our site and services, or contact us. We take your privacy seriously and aim to be clear about the kinds of data we handle, why we need it, and how you can manage your information.
Types of data we collect
We collect several categories of information to operate our service and meet legal or security requirements. This includes personal data you provide directly, technical data from your device, and transactional data related to purchases and account activity.
Personal data
Personal information may include your name, date of birth, email address, postal address, phone number, and identity documents provided for account verification or KYC purposes. We use this information to create and maintain your account, verify eligibility and identity, process redemptions, and communicate account-related notices.
Technical data
We collect technical and device information such as IP address, browser type and version, operating system, device identifiers, and mobile network information. We also log usage data - pages visited, games played, session times, and error reports - to help maintain and improve our services.
Transactional data
When you make purchases, we record transaction details such as purchase amount, payment method, billing details, and confirmation numbers. We do not store full payment card details; payment processors handle card data on our behalf.
How we use your information
Your data is used to operate your account, process payments and redemptions, verify identity, prevent fraud, provide customer support, and maintain a secure platform. We may also use aggregated or anonymized data for analytics and service improvements. We only use personal information for the purposes described when we have a lawful basis to do so.
Data protection practices
We maintain reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. This includes secure transmission protocols and access controls. While we work to safeguard your data, no system is completely secure, so please contact us if you suspect a security issue.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for site functionality, remembering preferences, analytics and to deliver relevant content. You can manage cookie settings through your browser, but disabling some cookies may affect site functionality. We also use third-party analytics and advertising partners to measure performance and deliver relevant advertising.
Information sharing and third parties
We may share personal information with service providers who perform services on our behalf, such as payment processors, fraud prevention services, customer support platforms and analytics providers. We may also disclose information where required by law or to protect our rights. We take steps to limit third-party access to what is necessary for them to perform their services.
User rights
You may have the right to access, correct or request deletion of your personal information, to restrict processing, or to object to certain uses. You can manage some preferences in your account settings. For other requests, contact us at [email protected]. We will respond to verifiable requests in line with applicable requirements.
Access, correction and deletion
If you need to update or delete information, you can edit many account details in your profile. For KYC documents or records that cannot be changed directly, contact [email protected] with your request. We may need to keep certain information for record-keeping, security or legal reasons even after account closure.
Privacy policy updates
We may update this policy occasionally to reflect changes in our practices. When we make material changes, we will post the revised policy on the site and indicate the date of the last update. Continued use of our services after changes means you accept the revised terms.